Returns and Exchanges

Returns

Thank you for shopping with us. For most products if, for any reason, you're not completely satisfied with your purchase, we have a 30-day return policy.

Return eligible products within 7 days of receiving your item for a full refund or exchange. After 7 days and before 30 days, a 20% re-stocking fee applies.

There are no returns for customized products- like Skreed phone cases. However, if the product is defective, please contact us within 7 days of receiving the product, and we will gladly do an exchange with a similar or the exact same product.

To be eligible for a return, the item must be in its original unused, with tags, and in its original packaging without any missing contents. A valid receipt or proof of purchase is required. 

Please contact us at service@zeosmobile.com to request a return.

Once the return is accepted, we'll send you a return shipping address and further instructions - including a Return Authorization number. Please note that items sent back to us without requesting a return will not be accepted. Your Return Authorization number must be written clearly on the box, or it will not be accepted by the receiving department. You are responsible for the shipping cost to our location. We will pay for shipping when sending the replacement. We are not liable for return packages lost or stolen during transit/delivery.

Discounted items and gift cards cannot be exchanged or returned.

 

Damages and Issues

In the unlikely event of receiving a damaged, defective or different item, please contact us immediately to resolve it.

All Zeos products are covered by a 1-year warranty. Please note that any physical damages incurred during this period will void the warranty.

 

Refunds

We will notify you once we’ve received and inspected your return. If the return is approved, the refund will be processed automatically to your original payment method within 10 business days.

For any queries, please contact us at service@zeosmobile.com.